bd77 Privacy Policy: How We Handle Your Account Data
At bd77, the information you share when you open an account, fund your wallet via Touch 'n Go eWallet or DuitNow, and access the lobby is handled according to this policy. We set out exactly what we collect, why we collect it, and the choices you hold over your own records — so you know what to expect before you take any action on our platform.
Touch 'n Go eWallet Transactions Covered
DuitNow & FPX Activity Included
Account Access Records Protected
Mobile Session Data Explained
POLICY SCOPE AND BASIS
What This Policy Covers and How It Applies
This policy applies to personal data we process when you create and use a bd77 account. That covers the details you provide at registration, the records generated when you add funds through Touch 'n Go eWallet, Boost, DuitNow or FPX, and the session logs produced each time you access the lobby on a phone or any other device. We collect data to operate the account, process wallet transactions, and respond to support requests raised through our contact channels. We do not sell your personal data to third parties, and we do not use it for purposes outside the scope of running your account and the services attached to it. Data is held for as long as your account remains active and for such periods afterward as are required by applicable law or by the operational needs of the platform. Where processing relies on your consent, you may withdraw that consent at any time through the account settings page visible after login, though withdrawal does not affect the lawfulness of processing that took place before withdrawal. Access to your data and the services described here is subject to local law and available only where local law permits. If you have questions about the legal basis for any specific processing activity, you may raise them through the support path described in the Contact section of this policy.
Touch 'n Go eWallet
Transaction records tied to your wallet deposits are processed to complete the transfer and kept in your account history, visible under the transaction log after login.
DuitNow Transfers
DuitNow payment details are recorded at the point of transfer and linked to your account wallet. These records form part of your transaction history and are accessible from your account dashboard.
FPX Online Banking
When you fund your account via FPX, the reference data generated by the transfer is stored against your account. You can view the status of any FPX transaction in your account history.
Boost Wallet Activity
Boost deposits are logged the same way as other e-wallet transactions. The record is held in your account and reflects the amount credited to your lobby wallet.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
Not every interaction on the platform falls under the same data-handling rules. This section draws a clear line between what this policy directly governs and what sits outside it, so you can make informed decisions about how you use your account and which third-party services you connect to it.
Account Access and Login
Login events, device identifiers and session timestamps are captured each time you access your bd77 account. These records are covered in full by this policy and are accessible to you through the account security section after login.
Wallet Transactions
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX and Boost generate transaction records held within your account. This policy governs how we store and use those records on our side.
Site Content and Lobby Activity
Pages you browse, game rooms you open and categories you navigate within the lobby generate usage data we use to maintain platform performance. This activity data is covered by this policy and is not shared with game studios.
Third-Party Payment Providers
Once a transaction leaves bd77 and enters the Touch 'n Go, DuitNow, FPX or Boost networks, those providers' own privacy terms apply to the data on their side. We do not control how they handle data within their own systems.
YOUR ACCOUNT RIGHTS
Actions You Can Take Over Your Own Records
You hold several practical rights over the personal data we hold for your account. Reviewing what we store is the starting point: your account dashboard after login shows your registered details, wallet history and recent session activity. If any stored detail is incorrect — a name, contact address or linked payment reference — you can update it directly through the account settings fields, or raise a correction request with support if the field is not editable. Beyond review and correction, you may ask us to restrict how we use your data in certain circumstances, or request a copy of the core records held under your account. These requests are handled through the support channel, and we aim to acknowledge each one and set out next steps within a reasonable timeframe. Where processing is based on consent, the withdrawal path is in your account settings. Availability of these rights may vary depending on local law and the region from which you access the platform.
Review Your Records
Open the account dashboard after login to see the personal details, contact information and transaction history currently held under your account.
Correct Account Details
Update editable fields directly in account settings. For fields that are locked, submit a correction request through the support channel and include the details you need changed.
Raise a Data Question
If you are unsure what data we hold or how a specific piece is used, contact support with your account reference. We will identify the relevant records and explain the processing basis.
Request a Copy
You may request a copy of the core personal data held under your account by contacting support. We will confirm the scope of the export and provide it through a secure channel.
PRIVACY CONTACT PATHS
How to Reach Us on Privacy Matters
For any question, correction request or concern about how your data is handled, the support paths below connect you to the team that manages account and privacy matters. Include your account reference when you write so we can locate your records without delay.
Live Chat Support
Open the chat widget from any page on bd77 while logged into your account. Describe your privacy question and share your account reference so the support team can locate your records directly.
Email Contact
Send your privacy request or data correction query to our support email address listed on the Contact page at bd77. Include your registered email address and account reference in the message.
Account Help Centre
The Help section accessible after login covers common data and account queries, including how to update contact details, check transaction records and manage your account settings.
DATA HANDLING PRACTICES
How We Protect and Manage Your Data
The technical and operational measures behind your account are what give this policy its practical meaning. Here is how each key area is handled on our side.
Cookies and Session Tracking
We use cookies and similar session tools to keep you logged in, remember your lobby preferences and measure how pages perform. The cookie settings panel in your browser gives you control over non-essential cookies, and the full list of cookies we use is set out in our cookie notice accessible from the site footer.
Account and Wallet Security
Access to your account and wallet — including your Touch 'n Go eWallet and DuitNow transaction history — is protected by login authentication. If you notice any activity you did not authorise, contact support immediately through the live chat path on bd77.
Data Retention
We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to your wallet activity are among the records held for the legally required period, which varies by jurisdiction.
Policy Updates and Notification
When this policy changes in a material way, we post the updated version at bd77/privacy-policy/ and note the revision date at the top of the page. The current version is always the one shown there; checking it after receiving a notification from us is the quickest way to see what changed.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data and This Policy
The questions below cover what account holders most commonly ask about how their data is collected, stored and managed at bd77.
What personal data does bd77 collect when I open an account?
We collect the details you enter at registration — name, contact information and login credentials — along with the transaction records generated when you use Touch 'n Go eWallet, DuitNow, FPX or Boost to fund your account. Session and device data is also logged each time you access the lobby.
Can I see the data bd77 holds about me?
Yes. After login, your account dashboard shows your registered details, wallet transaction history and recent session activity. For a broader export of your account records, contact support through the live chat or email path listed on bd77 and we will process your request.
How do I correct a detail that is wrong in my account?
Editable fields such as your contact details can be updated directly in account settings after login. If a field is locked, submit a correction request through support, state the account reference and the correct information, and we will confirm the update once it is applied.
Does bd77 share my data with the game studios in its lobby?
No. Studios that supply game content to the lobby — including Bigtime Gaming, CQ9 and PG Soft — receive the game-session data needed to run the game, but they do not receive your personal account details, payment records or contact information. Those stay within bd77's account system.
What happens to my data if I close my account?
On account closure, we retain the records required by applicable law for the period that law prescribes. After that retention period ends, the data is removed from active systems. The exact retention period may vary depending on local legal requirements in your region.
How do I withdraw consent for data processing at bd77?
Where our processing is based on your consent, the withdrawal option is in your account settings page after login. Withdrawing consent stops future processing on that basis but does not affect records already processed before the withdrawal. Contact support if you need help locating the setting.
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